Iocasino FAQ — All Your Questions Answered in One Place

Yes, iocasino has its own mobile app available on both Android and iOS. At just 32 MB, it's lightweight enough to download even on mobile data without any hassle.

To install on Android:

• Visit the iocasino app page (/app) go
• Click the Download APK button
• Go to your phone's settings and enable "Install from unknown sources"
• Open the downloaded APK file and install it — completely free.

To install on iPhone/iOS:

• Click the iOS link from the same app page
• Open in Safari and select "Add to Home Screen"

Enabling two-factor authentication (2FA) on iocasino means even if your password is stolen, no one can access your account. Steps to enable it:

• Step 1: Log in and click on the profile icon.
• Step 2: Go to "Security Settings" or the Security section.
• Step 3: Click the "Enable Two-Step Verification" button
• Step 4: You'll receive an OTP on your mobile — enter it to confirm
• Step 5: From now on, you'll receive a mobile OTP every time you log in.

Iocasino supports both SMS-based OTP and Google Authenticator. Google Authenticator is the more secure option as it works even without an internet connection.

Yes, the minimum age to use iocasino's betting and casino services is 18 years. This is not just our policy — it is a requirement under our international licensing terms.

For age verification at registration:

• A checkbox confirmation is required to verify that you are 18+
• For large withdrawals, KYC verification may require you to submit a national ID or passport.
• If the system detects any suspicious activity, your account may be temporarily suspended pending verification.

If you're aware of anyone under 18 accessing iocasino on any device, we can help you set up parental controls. Reach out to us at support@iocasino.app.

Yes, iocasino is fully Mobile-Friendly Website — You can use the full site from Chrome, Firefox, or Safari without downloading the app. Login, betting, deposits, withdrawals — every feature works in the browser.

Browser vs. App — what's the difference:

• Browser: all features work, but you won't receive notifications
• App: push notifications, faster loading, and biometric login support
• Browser usage may consume slightly more data compared to the app

Open iocasino in Chrome, tap the three dots (⋮) at the top → select "Add to Home Screen" to create a shortcut that works just like an app.

When a match is cancelled or abandoned mid-way on iocasino, how your bet is settled depends on the circumstances under which play was stopped:

• Cancelled before the match begins: Your full bet is refunded to your wallet, usually within 24 hours.
• Match Abandoned (cricket — overs incomplete): If less than 50% of the scheduled overs have been completed, the bet is generally voided and refunded. If 50% or more has been completed, the result may be determined by the DLS method.
• Football — Match Abandoned: Generally, if play stops before 70 minutes the bet is voided; if it stops at 70 minutes or later, the bet is settled based on the score at that point.

You can view the rules for a specific event by clicking the "Terms & Conditions" icon next to each market before placing your bet.

Iocasino supports multiple languages. While Bangla (bn-BD) is the default, it can be changed easily. Currently available languages:

• Bangla (Default)
• English
• Hindi

How to Change the Language:

• Website: Look for the globe icon (🌐) at the top of the page or in the footer → click your preferred language — it takes effect instantly, no refresh needed.
• App: Settings → "Language" → select from the list.
• Also from your profile: Account Settings → Preferences → Language Selection.

Changing the language will update all menus, buttons, and notifications to your chosen language. Live odds, however, are displayed as numbers and are language-neutral.