What Data We Collect
When you register and use iocasino, we collect certain information needed to deliver our services, keep your account secure, and meet our legal obligations.
Information collected directly from you:
- Identity information: Full name, date of birth, national ID number (collected during KYC verification)
- Contact Information: Mobile number, email address
- Financial Data: Mobile banking account numbers (bKash, Nagad, Rocket)
- User-Generated Data: Username, password (hashed)
Automatically collected data:
- IP address & device type
- Browser & operating system information
- Browsing behavior and session duration on the platform
- Betting History & Transaction Logs
iocasino collects only the information genuinely required to operate our services. No unnecessary or excessive data is requested.
How Your Information Is Used
Iocasino uses your data only for specific, legitimate purposes. No information is used beyond its intended scope without your consent.
| Data type | Purpose of Use | Legal basis |
|---|---|---|
| Name & Contact Details | Account Creation & Support | Contractual Obligation |
| Identity Document | Age & Identity Verification (KYC) | Legal Obligation |
| Financial Information | Payment Processing | Contractual Obligation |
| Usage Data | Platform improvement | Legitimate interest |
| Transaction Logs | Fraud Prevention | Legal Obligation |
| Email / number | Offers & Notifications (subject to consent) | Consent |
Iocasino never sells your data or shares it with advertisers. Your information stays strictly within the iocasino family.
Data Retention & Periods
How long your data is retained depends on the type and purpose of the information. iocasino does not hold onto unnecessary data indefinitely.
- Account Information: For the duration of the active account and 5 years after closure (as required by law)
- Transaction History: 7 years after the last transaction (as required by financial regulations)
- KYC Documents: 5 years after account closure
- Cookies Data: Typically deleted within 12 months
- Support Conversations: Up to 2 years
Once the required retention period ends, data is securely and permanently deleted or anonymized so that identification is no longer possible.
Sharing data with third parties
Iocasino believes your data belongs to you. In certain cases, limited information may be shared with trusted service providers — solely for the purpose of delivering our services.
Who We Share Your Data With and Why:
- Payment Processors: bKash, Nagad, Rocket — only the information necessary to complete transactions
- Identity verification services: For the KYC process — with the highest level of security
- Law enforcement agencies: When required by a court order or legal obligation
- Technology Infrastructure: Servers & cloud services — fully encrypted
iocasino never: Selling your data to third-party advertisers, sharing it with marketing companies, or disclosing it without your consent.
All third-party service providers are bound by contract to comply with iocasino's privacy standards. They are not permitted to use your data for their own purposes.
Cookies & Tracking Technologies
Iocasino uses cookies on its website and app — small data files stored in your browser that help improve your experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Login session, security token | Deleted at end of session | |
| Page Usage Statistics | 12 months | |
| Remembering language and theme settings | 6 Months |
You can use your browser settings to disable all cookies except essential ones, though some features may not function properly as a result.
Your Rights & Controls
Iocasino believes you should have full control over your own data. The following rights are available to you:
To exercise any of these rights, email us at support@iocasino.app or reach out via live chat. We will respond within 30 days.
Child Protection Policy
iocasino is for users aged 18 and above only. We do not knowingly collect any information from users under the age of 18.
If it is found that someone opened an account under the age of 18, the account will be closed immediately and all collected data will be securely deleted.
If a parent or guardian has concerns, they can contact us directly at support@iocasino.app — we will take action within 24 hours.
Technical Data Security Measures
Iocasino upholds the highest industry standards to protect your data. While no system is 100% perfect, we do everything in our power to keep your information secure.
- 256-bit SSL/TLS encryption: Military-grade protection on all data transfers
- Two-Factor Authentication (2FA): An extra layer of security at login
- Real-Time Monitoring: Suspicious activity is detected automatically
- Password Hashing: Your password is never stored in plain text
- Regular security audits: Regular audits conducted by third-party experts
- Data Segmentation: Personal and financial data are stored on separate servers
In the event of a data breach, iocasino will notify affected members within 72 hours and take immediate action.
Privacy Policy Updates
Iocasino may update this Privacy Policy as needed. We are committed to being fully transparent about any changes we make.
- For major changes, you will be notified at least 14 days in advance
- Minor technical changes will be communicated by updating the date at the top of this page
- Continued use of the platform after any changes constitutes acceptance of the updated policy
To view previous versions of this policy, please contact our support team.
Contact & Complaints
For any privacy-related questions, requests, or complaints, please contact our Data Protection Team directly.
- Email: support@iocasino.app (Subject: Privacy)
- Live Chat: Available 24/7 on the website & app
- Telegram: @iocasino_support
All privacy requests are processed within 30 days. For complex cases, it may take longer, but you will be informed in advance.
For faster response, include "Privacy Request" in the subject line of any privacy-related email.